Who’s Crui.se, Anyway?
Well, here’s who we’re not.
We’re not a giant call centre.
We’re not a faceless booking engine.
We’re a friendly team who genuinely love matching people with the right cruise, and looking after them from the moment they enquire until long after they’re home. Think of us like your cruise concierge: we help you choose the perfect river or ocean cruise, then take care of the flights, hotels, transfers, and all the little extras that turn a trip into an unforgettable adventure.
And yes, every package is ABTA bonded and ATOL protected, because peace of mind matters just as much as a luxurious cabin.
We’re Making Waves
When we say we look after our customers, we really mean it. Nothing makes us prouder than the stories people share about their booking experience with us: the support, the guidance, the care, and how simple we make everything feel.
Here’s what our customers are saying…
Why We Started Crui.se
With our roots firmly in the travel industry, we’ve spent years watching how people actually book cruises, and one thing became obvious: whether it’s your very first sailing or your fifteenth, the process can feel overwhelming.
Too many ships. Too many itineraries. Too many cabin types, ticket options, flights, hotels, transfers, dates, upgrades, and moving parts…all stacked on top of each other with no clear guidance.
Most people are left to figure it out alone. We didn’t think that was good enough.
So we built something different: a personal cruise concierge service designed to make cruise planning simple, reassuring, and genuinely enjoyable. We guide you through every choice, handle every detail on your behalf, and create protected, perfectly tailored holidays built around you.
Today, we help every kind of traveller – first-time cruisers, seasoned sailors, families, couples, and solo explorers – plan unforgettable river and ocean cruise holidays across the world. From Europe’s waterways to once-in-a-lifetime ocean voyages, we take care of all the logistics so you can focus on the part that matters: the adventure ahead.
So… What Do We Actually Do?
We help you find “the one”
Not every cruise fits every traveller. We listen, we learn what you like, and we recommend itineraries, ships and cabins that genuinely suit you.
We plan the whole holiday
Flights? Sorted.
Hotels before or after your cruise? Absolutely.
Transfers, timings, special requests? Leave it to us.
We’re your one consistent point of contact
You speak to the same lovely cruise expert throughout. No passing you around. No repeating your details seventeen times.
We specialise in river and ocean cruises
From elegant European river journeys to full-scale ocean adventures, we know the cruise lines, ships, and experiences inside out.
We handle the stressy bits so you don’t have to
Paperwork, confirmations, schedules, logistics. We do it, you relax.
Your trip is fully protected
ABTA and ATOL coverage means your holiday is financially secure from day one.
Oh, and while you’re here…
We’ve just launched something we’re genuinely excited about, and it’s already changing the way people book with us.
Meet Crui.se Club
Our cruise rewards programme that gives you something back every single time you book a cruise holiday with us.
Here’s how it works:
You earn points for booking a cruise, leaving a review, referring a friend, and even just for joining! And because we like to keep things simple, every point is worth £1.
And you get 25 points just for signing up.
Use your points to discount future cruises, stack them on top of existing offers, and unlock exclusive member-only deals you won’t find anywhere else. It’s simple, flexible, and genuinely valuable; exactly how a rewards programme should be.
And of course, joining is completely free.
Already booked with us?
We’ll even backdate your points from your previous holiday.
Haven’t booked yet?
Sign up first and use your 25 welcome points to discount your very first cruise with us.
Meet the Crui.se Team
Rachel Peers
rachel@crui.se
0204 527 9411Rachel has been working in travel since she could walk—or at least it feels that way! With 17 years as a store manager at TUI, she brings a wealth of knowledge and expertise to Crui.se. As our first-ever hire in August 2023, she’s been instrumental in shaping the business, and frankly, we’d be lost without her. Rachel’s all-time favorite cruise? The unforgettable Uniworld India’s Golden Triangle & The Sacred Ganges.
Rebecca Mann
Rebecca and Rachel go way back—they worked together at TUI and even live down the road from each other, making coffee and catch-ups a regular occurrence. She joined us in May 2024 and has quickly become a customer favorite, known for her warm personality and expert advice. While she’s still new to river cruising, she’s set to embark on her first river voyage in May 2025, and we can’t wait to hear all about it!
Carly Sales
Carly has been working in travel for over seven years, including two years as a branch manager, and is now one of our senior cruise consultants and luxury cruise specialists. She’s cruised the Seine twice, once with Uniworld and once with Riviera, so it’s no surprise that Paris is her favourite destination. Her favourite moment? Watching the Eiffel Tower sparkle at night with a glass of wine in hand. Pure magic!
Danny Travis-Brown
Danny is the marketing mastermind behind Crui.se. With a background in helping national brands grow, he’s the driving force behind our website’s content and strategy. Passionate about travel, AI, and customer experience, Danny ensures that every visitor to Crui.se gets the best possible information to make booking their cruise a breeze.
Dan Roche
Dan is involved in the day-to-day operations of Crui.se, working closely with suppliers, refining the website, and—according to the team—annoying customer service just enough to keep things running smoothly. With a keen eye for improvements and a hands-on approach, he plays a key role in making Crui.se the go-to destination for river cruise bookings.
